I haven't had a chance to install my shelves yet, but am very impressed with their strength and quality. I'll be using them in the garage, but they are certainly attractive enough to use in the house. The box was open on one end when our order was delivered and one piece was missing, but it was replaced with a simple phone call and no questions asked. I've told my neighbors about shelving.com.
These shelves are great--very attractive and easy to install. I bought them for my pantry. Kudos to this company for offering them in what are apparently odd sizes too (24x24). I had to look far and wide before finding shelves that would fit the space.